Celestial Arc Earrings

Shipping Policy

At XIA Fashion Jewellery, we are committed to ensuring a smooth and reliable delivery experience for our customers. Please review our shipping policy below for detailed information:

1. Processing Time:

• All orders are processed within 1-2 business days of order placement, regardless of the payment method.
• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Duration:

• Domestic Shipping: Deliveries typically take 3-7 business days, depending on your location.
• International Shipping: Delivery times may vary between 10-15 business days, depending on customs clearance and the shipping destination.

3. Shipping Charges:

• Shipping charges will be calculated and displayed at checkout based on the delivery location and order weight.
• Free shipping may be available on select orders as part of promotional offers.

4. Payment Options:

• Prepaid Orders: Customers can pay securely online during checkout.
• Cash on Delivery (COD): COD is available for domestic orders. Additional charges may apply for COD service, which will be mentioned at checkout.

5. Order Tracking:

• Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment’s progress.

6. Delays or Issues:

• Delivery times are estimates and may be affected by unforeseen delays such as weather conditions, holidays, or customs processes.
• If your shipment is delayed or lost, please contact us at xiafashionjewellery@gmail.com or call us at 9205232115 for assistance.

7. Incorrect Shipping Information:

• Customers are responsible for providing accurate shipping details. We are not liable for orders shipped to incorrect addresses provided at checkout.

8. Damaged or Missing Items:

• If your package arrives damaged or with missing items, contact us immediately with a photo and details of the issue. We will work to resolve the matter promptly.

By placing an order with XIA Fashion Jewellery, you agree to our shipping policy. For any questions or concerns, feel free to reach out to us via email at xiafashionjewellery@gmail.com or call 9205232115.

Return & Refund Policy

At XIA Fashion Jewellery, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund process. Please read the following policy carefully:

1. Eligibility for Returns:

• Items can be returned within 7 days from the date of receipt.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Non-Returnable Items:

• Certain items, such as personalized jewelry, are non-returnable unless defective or damaged upon receipt.

3. Return Process:

• To initiate a return, please contact our customer support team at xiafashionjewellery@gmail.com or call us at 9205232115 with your order number and reason for return.
• You will be provided with a return shipping address and instructions. The customer is responsible for return shipping costs, unless the item is defective or incorrect.

4. Refund Process:

• Once the returned item is received and inspected, we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method. Shipping costs are non-refundable, unless the return is due to a mistake on our part.

5. Damaged or Defective Items:

• If your item is damaged or defective, please contact us immediately with a photo of the
• issue. We will arrange for a replacement or refund at no additional cost to you.

By purchasing from XIA Fashion Jewellery, you agree to the terms of our return and refund policy. For any questions or assistance, please feel free to reach out to us via xiafashionjewellery@gmail.com or call 9205232115.