Heart-shaped Chain Necklace and Earrings Set

At XIA Fashion Jewellery, we are committed to ensuring a smooth and reliable delivery experience for our customers. Please review our shipping policy below for detailed information:

1. Processing Time:

• All orders are processed within 1-2 business days of order placement, regardless of the payment method.
• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Duration:

• Domestic Shipping: Deliveries typically take 3-7 business days, depending on your location.
• International Shipping: Delivery times may vary between 10-15 business days, depending on customs clearance and the shipping destination.

3. Shipping Charges:

• Shipping charges will be calculated and displayed at checkout based on the delivery location and order weight.
• Free shipping may be available on select orders as part of promotional offers.

4. Payment Options:

• Prepaid Orders: Customers can pay securely online during checkout.
• Cash on Delivery (COD): COD is available for domestic orders. Additional charges may apply for COD service, which will be mentioned at checkout.

5. Order Tracking:

• Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment’s progress.

6. Delays or Issues:

• Delivery times are estimates and may be affected by unforeseen delays such as weather conditions, holidays, or customs processes.
• If your shipment is delayed or lost, please contact us at xiafashionjewellery@gmail.com or call us at 9205232115 for assistance.

7. Incorrect Shipping Information:

• Customers are responsible for providing accurate shipping details. We are not liable for orders shipped to incorrect addresses provided at checkout.

8. Damaged or Missing Items:

• If your package arrives damaged or with missing items, contact us immediately with a photo and details of the issue. We will work to resolve the matter promptly.

By placing an order with XIA Fashion Jewellery, you agree to our shipping policy. For any questions or concerns, feel free to reach out to us via email at xiafashionjewellery@gmail.com or call 9205232115.

At XIA Fashion Jewellery, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward exchange and replacement  process. Please read the following policy carefully:

1. Eligibility for exchange:

• Items can be exchanged within 15 days from the date of receipt.
• To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Exchange Process:

• To initiate an exchange, please contact our customer support team at  xiacares@gmail.com or WhatsApp us at 9220552116 with your order number.

4. Refund Process:

• Once the returned item is received and inspected, we will process your refund within 14-15 business days.

5. Damaged or Defective Items: 

• If your item is damaged or defective, please contact us immediately with a photo sothat we can arrange a replacement or refund with no additional cost.